Ordering
Orders for pick up or metro delivery must be placed 2-3 days in advance. Orders for out-state delivery must be made within your route's ordering window. See the Agency Zone Calendar for your order window. See the Outstate Route Schedule for available delivery routes and locations.
There are many methods of ordering food from Second Harvest Heartland. Please choose the option that works best for you.
Inventory List
Our static inventory list is updated multiple times daily. You will need it to know how much inventory is available to order.
Shared Maintenance and Handling Fees
Questions concerning Shared Maintenance and Handling Fees often come up, so Second Harvest Heartland has prepared a list of Frequently-Asked Questions and Answers to help you sort through this aspect of SHH's food bank operations.
TEFAP
TEFAP is a federal program that helps supplement the diets of low-income needy persons, including elderly people, by providing them with emergency food and nutrition assistance. Second Harvest Heartland has a page dedicated to TEFAP items, because there are restrictions on who can receive these items.
Shopping
Some products cannot be added to inventory such as fresh produce, past dated dairy products, and "odds-n-ends" in small quantities. These products are available at each of our distribution centers and in a limited supply on our delivery trucks. Agencies may "shop" for these products on site and take what they need without pre-ordering them. Shopping is available anytime during open distribution center hours and an appointment is not required. Agencies wishing to shop during their scheduled order pick up time are welcome to do so. Handling fees apply to shopping items.
AgencyExpress (Online Ordering)
Online ordering is now available to all agencies. Agencies are able to order 24 hours a day, 7 days a week, 365 days a year! You will need to register for an account for the ability to order online.
More about Agency Express »
Orders can be emailed directly to orders@2harvest.org or you can fill out our online form which generates an email to the agency service desk.
Email ordering instructions »
Fax
Fax orders are also accepted. Our fax number is 651.484.1064.
Fax ordering instructions »
Phone
To place an order by phone, simply dial 651.209.7990.
Agency Service Desk Hours
Monday - Thursday: 8:00AM - 2:30PM
Friday: 8:00AM - 12:00PM.
