1	AgencyExpress (Online Ordering) Quick Start Guide (click to begin)
2	Table of Contents About AgencyExpress Browser Requirements Monitor Resolution Registration Getting to AgencyExpress Login User Name Password Program Code Shopping Browse Shopping List Printable List Viewing Items Adding to Cart Shopping Cart Header Submit Cart Order Confirmation Modifying an Existing Order Order Management Help
3	About AgencyExpress AgencyExpress was developed by aidmatrix. It is a product that is available to all food banks in the Feeding America network. Since all food banks share the same application, AgencyExpress is currently not very customizable to each food bank. (aidmatrix is hoping to change this in the next version)
4	Browser Requirements AgencyExpress will work on most modern web browsers, however using Internet Explorer 6.0 is highly recommended. JavaScript must be enabled. More Information about JavaScript » Monitor Resolution: Minimum: 800 x 600 Recommended: 1024 x 768
5	Monitor Resolution Minimize all programs Right-Click anywhere on the desktop Select Properties Select the Settings Tab In the Screen Resolution Frame, click and drag the bar to your desired resolution. Select OK to close out
6	Registration Before you can login to AgencyExpress you will need to register for a login. Unfortunately this registration and login is separate from the agency zone because AgencyExpress is third-party software. To register for an AgencyExpress login, you will need to complete an online form on the Agency Zone. This will put your request in a queue to be fulfilled by a Second Harvest Heartland staff member. You will receive an email when your login has been setup. Typical account creation takes about 2-3 business days. Register for AgencyExpress »
7	Getting to AgencyExpress Open a web browser Navigate to: 2harvest.org Click on the Agency Zone Icon -> On the home page of the Agency Zone in the shortcuts section, there will be a link to the AgencyExpress Login.
8	Login Your login information consists of three fields: User Name Password Program Code Check “Remember my User Name and my Program Code on this computer” to save your login information in the web browser.
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10	Login – User Name Your User Name is most likely your first name separated with a period and then your last name. For example “John.Doe” The User Name field IS NOT case sensitive.
11	Login - Password The default password for each login is change12. After logging in the first time, please change your password. (Click on “Change Password” in the Main Menu) If you forgot your password, there is a utility on the login page that will email your password to you. The Password field IS case sensitive.
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13	Login – Program Code Program Code: The program code is a unique code that identifies which food bank you are ordering from and what agency you are ordering for. The program code is broken into three parts:
14	Shopping There are two main ways to shop: Browse Shopping List Printable List
15	Shopping - Browse Shopping List You can browse the shopping list by three methods: Item Code Item Name/Description Show All Browsing the Shopping List is similar to browsing grocery store aisles
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17	Shopping - Printable List The Printable List is a listing of all our products, displayed in a printable format. This list is very similar to our static list, however it is more current.
18	Shopping - Viewing Items Product Name: This is the name of the product. Item Code: Unique code that identifies each product. Maximum Order Quantity: Currently, this is equal to our available inventory. Unit Price: Handling fee per unit of the product. Unit of Measures: How the product is distributed. Pack Size: How individual products are distributed. Gross Weight (in lbs): Weight of the product. Handling Requirements: How the product needs to be stored. Packaging Type: Individual packaging type. VAP Fee: Extra fee for products that require extra attention.
19	Shopping – Adding to Cart To add to your shopping cart, enter the quantity of the product you would like to order and click on the “Add To Cart” button. When you are done adding items, click on the “Check out” button.
20	Shopping Cart The shopping cart is where you verify and submit your order. Feel free to adjust quantities on your order from this screen.
21	Shopping Cart - Header Reference Number: A unique code to reference the specific order. Pickup Date: Your requested pickup time, Pickup Time: ALWAYS leave this field blank. If this field is filled out, your order will not go through. Shipment Method: Desired Shipment Method Delivery Instructions: Use this field to request a pickup or delivery time and location or to add any other special instructions.
22	Shopping Cart – Header Examples
23	Shopping Cart – Submit Cart After you have updated the header, you can review your order. You can either make adjustments or submit your cart. To make adjustments, change the order quantities and click on the “Update Lines” button update your order. Click on “Submit Cart” to submit your order.
24	Order Confirmation Before exiting, wait for the message: “Your Purchase order has been sent to the food bank successfully.” If you do not see this message your order has NOT been submitted. Once the order has been received and approved, you will receive an e-mail with a copy of your order and confirmed delivery or pickup time.
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26	Modifying an Existing Order Adding Items or Increasing Quantities Create a new order, add the items/quantities, and checkout. Please provide your original order number in the delivery instructions. Removing Items or Reducing Quantities Email, fax, or call the agency service desk and request to have items removed or reduced. Please provide the order desk with your order number. orders@2harvest.org 651.484.1064 fax 651.209.7990 phone
27	Order Management Order Management is a section that allows you to review previously placed orders and invoices. To view your order or invoice details, click on the relevant reference number.
28	Order Management – Detail - Accepted Example: Order details with accepted quantities.
29	Order Management – Detail – Partially Accepted Example: Order details with partially accepted quantities.
30	Order Management – Detail - Rejected Example: Order details for rejected order.
31	Help AgencyExpress User Guide (Requires Microsoft Word) Contact Second Harvest Heartland Agency Service Desk 651.209.7990 orders@2harvest.org Customer Service 651.209.7922 customerservice@2harvest.org Agency Relations 651.209.7947 agencies@2harvest.org Billing 651.209.7952 billing@2harvest.org Technical Support 651.209.7970 support@2harvest.org Other 651.484.5117 info@2harvest.org