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Ordering window & deadlines

Orders can be placed no earlier than 10 business days and must be closed no later than two business days before your delivery or pick up. For example, if your delivery is on Wednesday, your order deadline is Monday by 12:00 pm.

Holidays may affect delivery and order-pick up schedules. Scheduling updates will be noted in Heartland Hub and provided by email.

Heartland Hub (Online Ordering)

Online ordering is available to all agencies. Agencies are able to order 24 hours a day, 7 days a week, 365 days a year! Register for an account by clicking the button above.

Types of Food Available & Estimated Costs

Produce

Year-round fresh produce is an important part of our product offerings. We have a number of ways programs can access fresh fruits and vegetables. Be sure to explore Agency Express for options and talk to Agency Services at 651-209-7990 or orders@2harvest.org about tailoring produce for your needs.

Purchase (PUR) Items

Many staple items like flour, sugar and meat are not usually donated so to round out the inventory available to partners, we have an active purchase program that brings in a wide-variety of foods at wholesale costs. If you have feedback or product requests please be sure to let us know by clicking here.

Shared Maintenance and Handling Fees

Per IRS regulations, Second Harvest Heartland cannot and does NOT charge agency partners for any donated food. To partially cover over­head costs like warehouse and transportation, we do assess agency partners a modest shared maintenance fee, accounting for about 4.15% of our total operating revenue in FY19. Learn more by clicking here.

TEFAP

TEFAP is a federal program that helps supplement the diets of low-income needy persons, including elderly people, by providing them with emergency food and nutrition assistance. For more information about TEFAP please contact Agency Relations or click here.

Delivery Tips

please assign only one person to greet your driver. Keep all other volunteers/staff away. Please stay at least six feet away from the driver.

Please review our delivery safety policy.

Our drivers work very hard to deliver to hundreds of programs in Greater Minnesota, Twin Cities Metro and Western Wisconsin nearly every day of the week, in all sorts of weather. Good receiving practices will help ensure your delivery goes smoothly. Please download this flyer and post at your site for your receiving team!

Supply Storage and Return of Supplies Policy

As Second Harvest Heartland is able, supplies (pallets and crates) will be picked up for return at the next delivery. The supplies should be kept indoors for food safety precautions, and/or stored under coverage. If supplies are left outdoors and/or uncovered, it can lead to pest issues, animal droppings, mold, etc. as this can lead to contamination in trucks and the warehouse facility.

• All supplies must be stacked, organized and ready for collection at the time of delivery.

• If able, please stack empty pallets 8-10 pallets high, rather than short stacks.

• Supplies needs to be located outside the facility for ease of pick-up to return.

Order Pick Up Instructions

As Second Harvest Heartland embarks on a number of safety and security updates, agencies picking up their order are no longer allowed in the warehouse or in the trailer while the order is being loaded. This is for your safety as well as the safety and efficiency of our warehouse staff.  Thank you in advance for respecting this new policy. 

Pick-up Procedure

• Appointments for pick-up are available between 9am and 12pm Monday-Friday. As with deliveries, your pick-up time will be included in your order confirmation email.  

• Enter the Shipping & Receiving Parking Lot. Door #19 is located on the South side of Second Harvest Heartland’s Warehouse off Winnetka Ave N.   

• Check-in at Door #19 and have your program number available (Ex. C1234-01)   

• Upon arrival, ring the doorbell and notify Second Harvest Heartland Staff you are an agency picking up an order. A member of the Operations Team will assist with handling and loading pick-up orders.   

• Pick-up staff must wait in their truck and/or vehicle when the order is being loaded.   

• Agency Partners are responsible for checking their orders at the time of pick-up, once it’s been loaded. We understand it is not feasible to verify each item on your order at that time. You have three business days, including the day of pick-up to report any order issues directly to the Agency Relations Team.   

• Food Bank Policy dictates that agency partners must bring a freezer blanket if frozen or refrigerated product is part of your order. This will ensure that proper food safe temperatures are maintained during transportation (allowable for travel time of up to 30 minutes), as established in The Partnership Agreement. Freezer blankets are available for order through Heartland Hub. 

Product Information

Find out about great deals, new stuff and other product news in the Product Bulletin. It’s emailed to all program contacts and shoppers. Contact Agency Services for more information at orders@2harvest.org.